الشروط والأحكام

Return and exchange conditions The customer is not entitled to return the product and get a refund according to part (C) of paragraph (2) of Article Thirteen of the E-Commerce Law issued by the Ministry of Commerce and Investment, which states that "the consumer is not entitled to rescind the contract pursuant to paragraph (1) of this article in the following cases: B- If the subject of the contract is video tapes or discs or CDs or software programs that have been used. C- If the contract involves the purchase of newspapers, magazines, publications, or books. W- If the contract involves the purchase of products downloading software via the internet, excluding programs that have a defect that prevents completing the download or do not conform to what was agreed upon." It is permissible as an exception to replace the e-book with another in case of an error in choosing the product, provided that it is of the same value and that we are notified of the error within 24 hours of the occurrence of the error. The method of replacement Replacement is done by contacting customer service via WhatsApp, noting that order processing takes 3-7 days. Receiving complaints and processing them Complaints are received via the technical support email [email protected] or via WhatsApp number 0552607852, noting that the response to the complaint takes 1-3 working days and processing the complaint takes 3-7 working days.